Safeguarding policy

1. Introduction and Statement

EM Normandie UK Limited ((hereafter ‘EMN’ or ‘the school’) recognises its duty of care to safeguard

Children as detailed under the Children Acts’ 1989 and 2004 and Working Together to Safeguard Children 2018.

EM Normandie UK Limited operates a business school for post A-level degree courses. The normal age of students ranges from 18 to 25 but exceptions can be made for applications who are 17-year old where appropriate. No residential accommodation is available to students in Oxford, and we have grave concerns regarding the safety of students under the age of 17 living on their own in a foreign country. The school is unable to provide the supervision and assistance necessary for students under the age of 17 and/or for students who, because of their particular personal circumstances, may be considered more vulnerable than their peers.  As we are not in a positions to meet the needs of these students outside of the school environment, we have made it a mandatory requirement for all students under the age of 17 to be placed under the supervision of and to live with an accredited UK guardian who assumes full responsibility ‘in loco parentis’ for the student. A guardianship agreement will also be recommended to all parents of 17-year old students. 

For the purpose of this policy, the term ‘young people’ is used for 16 and 17-year olds.

We are fully committed to safeguarding and protecting the welfare of all children, and taking all reasonable steps to promote safe practice and protect children, from harm, abuse and neglect.  

EMN acknowledges its duty to act appropriately with regards to any allegations towards any member of staff, contractor, student or visitor or towards any disclosures or suspicion of abuse.

We believe that the welfare of all children and young people is paramount.  All children, regardless of age, ability, gender, racial heritage, religious or spiritual beliefs, sexual orientation and /or identity, have the right to equal protection from harm or abuse.

Some children and young people are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues. 

Working in partnership with children and young people, their parents, guardians and other agencies is essential in promoting young people’s welfare.

We will provide all our members of staff with the training, guidance, leadership and support which will enable them to fulfil their roles under this policy. 

2. Legal Framework

This policy has been developed for EM Normandie UK Limited in accordance with the principles established by the following legislation and guidance:

  • Children Act 1989
  • Children Act 2004
  • Equality Act 2010
  • Children and Families Act 2014
  • Special educational needs and disability (SEND) code of practice: 0 to 25 years
  • What to do if you are worried a Child is being Abused 2015
  • Working Together to Safeguard Children 2018
  • Keeping Children Safe in Education 2019   
  • Oxfordshire Safeguarding Children Board guidelines

3. Purpose of Policy

The purpose of this policy is to

  • protect young people who are studying at EMN
  • provide all those in a position of trust with the overarching principles that guide our approach to safeguarding and child protection  

To keep young people safe, EMN will:

  • provide a setting where students of all ages feel listened to, safe, secure, valued and respected
  • appoint a Designated Safeguarding Lead (DSL) for young people and ensure a clear line of accountability with regards to safeguarding concerns
  • ensure all those in a position of trust have been provided with up to date and relevant information, training, support and supervision to enable them to fulfil their role and responsibilities in relation to safeguarding and child protection
  • provide a clear procedure to follow when safeguarding and child protection concerns arise
  • ensure effective and appropriate communication between all individuals in a position of trust
  • build strong partnerships with other agencies to promote effective and appropriate multi-agency working, information sharing and good practice.

This policy applies to all staff, including senior managers, committee members, contractors, volunteers, agency staff, students and/or anyone in a position of trust. 

A child is defined as a person under the age of 18 (The Children’s Act 1989).

4. Organisational Policies and Procedures

This policy should be read alongside the following organisational policies and guidance, all of which are available on the company’s website at

  • Safe recruitment policy
  • Prevent Policy
  • Data
  • Staff code of conduct 
  • ICT, Social Media and E-safety
  • Health and safety
  • Anti-bullying
  • Whistleblowing
  • Allegations of Abuse Against Staff 
  • Prevention of Bullying & Harassment 
  • Whistleblowing Policy 
  • Freedom of Speech and Expression Code of Practice

5. Roles and Responsibilities

Every member of staff, contractor, volunteer and visitor at the school must therefore commit to

  • undertake the required level of training for their role in line with Oxfordshire Safeguarding Children Board standards, every 3 years for Generalist and Advanced Safeguarding and every 2 years for Designated Leads
  • familiarise themselves with this Safeguarding and Child Protection Policy and all relevant policies and procedures, read and adhere to these policies and discuss questions or concerns with the DSL
  • understand expected standards of behaviour in relation to child students
  • understand the different types of abuse, be able to recognise the possible risks and indicators, be able to respond appropriately 
  • understand their responsibilities to prevent or reduce opportunities for others to abuse children
  • encourage a culture of listening to children and taking account of their wishes and feelings
  • be aware of the importance and the rules of information sharing both within the school and with multi-agency practitioners where necessary
  • understand their responsibility to report any concerns that a child is being, or is at risk of being, abused or neglected, including any concern they may have regarding another person’s behaviour towards a child or children
  • record and store information legally, professionally and securely in line with organisational policies and procedures
  • understand the lines of accountability for reporting safeguarding concerns and be fully aware of the organisation’s safeguarding lead and their role within the organisation

Please see Appendix A for guidance on procedures 

Please see Appendix B for a summary of the different types of abuse and possible indicators

Please see Appendix C for all important contact details

The Board of Directors is ultimately accountable for ensuring settings provided by EMN are safe, including the implementation of effective safeguarding procedures.

This policy is available to all and can be accessed at

6. Safer Recruitment

Safe recruitment is central to the safeguarding of children and young people. All organisations which employ people to work with children in a position of trust have a duty to safeguard and promote their welfare. This includes ensuring that the organisation adopts safe recruitment and selection procedures which prevent unsuitable persons from gaining access to children. 

Please see the school’s Safe Recruitment Policy which can be access at

7. Monitoring and Review

The policy will be reviewed annually. All individuals in a position of trust should have access to this policy and sign to the effect that they have read and understood its contents. 

EMN will complete an annual self-assessment to appraise their safeguarding practice against OSCB standards.

Appendix A

Child Protection and Safeguarding Procedures

A. Introduction

All professionals have a responsibility to report concerns to Children’s social care under section 11 of the Children Act 2004, if they believe or suspect that the child 

  • has suffered significant harm
  • is likely to suffer significant harm
  • has a disability, developmental and welfare needs which are likely only to be met through provision of family support services (with agreement of the child’s parent) under the Children Act 1989 
  • is a Child in Need whose development would be likely to be impaired without provision of service

B. What to do if you are concerned about a child

Supporting children

If/when a child reports they are suffering or have suffered significant harm through abuse or neglect, or have caused or are causing physical or sexual harm to others, the initial response from all professionals should be to listen carefully to what the child says and to observe the child’s behaviour and circumstances to

  • clarify the concerns;
  • offer re-assurance about how the child will be kept safe;
  • explain what action will be taken and within what timeframe.

The child must not be pressed for information, led or cross-examined or given false assurances of absolute confidentiality, as this could prejudice police investigations, especially in cases of sexual abuse. 

If the child can understand the significance and consequences of making a referral to children’s social care, they should be asked for their views. 

It should be explained to the child that whilst their view will be considered, the professional has a responsibility to take whatever action is required to ensure the child’s safety and the safety of other children.

C. Confidentiality

Children have a right to confidentiality under Article 8 of the European Convention on Human Rights. It’s important to respect the wishes of a child or any person who doesn’t consent to share confidential information. 

If you’re not given consent to share information, you may still lawfully go ahead if the child is experiencing, or is at risk of, significant harm.

Child protection concerns, disclosures from children or safeguarding allegations made against a person in a position of trust must not be discussed across the workforce as a whole. This information should be shared solely with Designated Safeguarding Leads, Children’s Social Care and/or the Local Area Designated Officer (LADO) as appropriate (please see Appendix C for details).

Personal information which is shared by the child or young person on a 1:1 level, such as sexual orientation or gender identification, should not be disclosed to the workforce as a whole.

If members of staff wish to discuss situations with colleagues to gain a wider perspective, this should be done on an anonymous basis with names and other identifying information relating to the child and their family remaining strictly confidential.

D. Seven golden rules for information sharing 

1. Remember that the Data Protection Act 2018 and human rights law are not barriers to justified information sharing, but provide a framework to ensure that personal information about living individuals is shared appropriate.

2. Be open and honest with the individual (and/or their family where appropriate) from the outset about why, what, how and with whom information will, or could be shared, and seek their agreement, unless it is unsafe or inappropriate to do so.

3. Seek advice from other practitioners if you are in any doubt about sharing the information concerned, without disclosing the identity of the individual where possible.

4. Share with informed consent where appropriate and, where possible, respect the wishes of those who do not consent to share confidential information. You may still share information without consent if, in your judgement, there is good reason to do so, such as where safety may be at risk. You will need to base your judgement on the facts of the case. When you are sharing or requesting personal information from someone, be certain of the basis upon which you are doing so. Where you have consent, be mindful that an individual might not expect information to be shared.

5. Consider safety and well-being: base your information sharing decisions on considerations of the safety and well-being of the individual and others who may be affected by their actions.

6. Necessary, proportionate, relevant, adequate, accurate, timely and secure: ensure that the information you share is necessary for the purpose for which you are sharing it, is shared only with those individuals who need to have it, is accurate and up-to-date, is shared in a timely fashion, and is shared securely.

7. Keep a record of your decision and the reasons for it – whether it is to share information or not. If you decide to share, then record what you have shared, with whom and for what purpose.

E. Reporting safeguarding concerns regarding a child

We recognise the importance of sharing information and reporting concerns to ensure children are protected The following procedures apply to all staff working with child students. Their aim to provide a robust framework which enables staff to take appropriate action if they are concerned that a child is being harmed or is at risk of being harmed. The prime concern must be the interests and safety of the child. The welfare of the child is always paramount. 

When a child makes a disclosure, the member of staff should

  • make brief notes a soon as possible after the conversation
  • record the date, time and place and any noticeable non-verbal behaviour and the exact words used by the child
  • draw a diagram or refer to a diagram template to indicate the position of any bruising or other injury
  • record statements and observations rather than interpretations or assumptions
  • sign and date the notes
  • pass original notes and records to the DSL promptly. No copies should be retained

Following the receipt of concerns, the DSL must

  • decide whether there are sufficient grounds for suspecting significant harm. If so, a referral must be made to MASH or the Police. A referral, where appropriate, should be made as soon as possible 
  • record the reason for this decision. Share the facts, any suspicions or allegations, whether there has been contact with the family or not, and any other relevant information
  • inform the child’s family or guardian, unless doing so might place the child at increased risk or could impact a police investigation. If in doubt, the DSL should discuss this with MASH and/or the Police 

Keep in mind that schools do not investigate where there are child protection concerns 

Record keeping during and after a referral  

Where a safeguarding issue is noted, all concerns, discussions, decisions and reasons for these, have to be recorded in writing , including names of those involved in the decision taking and other action and details for how matters were followed up. 


All matters relating to Safeguarding are confidential

  • the Principal, school DSL or deputy DSL will disclose any information about a student to other members of staff on a need to know basis only
  • the Principal, School DSL or deputy DSL have a professional responsibility to share information with other agencies where they believe this is necessary in order to safeguard children
  • all staff must be aware that they cannot promise a child to keep secrets which might compromise the child’s safety or wellbeing
  • there is a lawful basis for child protection concerns to be shared with agencies which have a statutory duty of child protection

F. Allegations against others working with children

All allegations of abuse by those who work with children must be taken seriously, whether they are in a paid or unpaid capacity. This procedure should be used if it is alleged that a member of staff, a contractor,  volunteer or visitor, has

  • behaved in a way that has harmed a child, or may have harmed a child
  • possibly committed a criminal offence against or related to a child
  • behaved towards a child or children in a way that indicates he or she may pose a risk of harm to children

If a child student or their representative makes a complaint of abuse against a member of staff, the person receiving the complaint must

  • take the complaint seriously and immediately inform the Principal and/or DSL and/or deputy DSL
  • any concern must be brought to the attention of the DSL or deputy DSL, either directly or via the Principal
  • make a record of the concerns reported, including details of anyone else who is said or says to have witnessed the alleged incident 
  • if the allegation concerns the Principal, the person receiving the complaint will inform the DSL and jointly they will inform the Chair of the Board of Directors: M. Elian Pilvin ,
  • the DSL, in consultation with the Principal and/or the deputy DSL, will decide if the allegation needs to be referred to the LADO or the police for investigation. If the allegation is for a serious criminal offence, it may be necessary to do so before informing the member of staff
  • if it is decided by the DSL and Principal and/or deputy DSL that a referral is not indicated at that stage, the Principal will investigate following the school’s disciplinary procedures
  • careful consideration needs to be given to the suspension of the member of staff against whom an allegation has been made. Any suspension must be seen as a neutral action which does not predict the outcome of any disciplinary process

To report an allegation or concern about a person in a position of trust, please contact the LADO and Safeguarding Team on 01865 810603 or email:

G. Whistleblowing

We recognise that children cannot be expected to raise concerns in an environment where those in a position of trust fail to do so. All those in a position of trust should be aware of their duty to raise concerns about dangerous or illegal activity, or any wrongdoing within their organisation. 

Whistleblowing is a term used when staff want to report a concern within their organisation that involves their manager or a person senior to them. This may prevent them from feeling able to follow the normal report procedures. 

There are a limited number of areas that can be called ‘Whistleblowing’ and it is important that staff be protected from sanctions for raising concerns. 

The Principal is responsible for all EMN staff. If anyone has concerns that any member of staff is not following safeguarding processes or behaving in a way that is placing children at risk, they should, in the first place, make the Principal aware of this. 

If the concern is about the Principal, they should raise this with the DSL, deputy DSL or one of the company directors: 

  • Elian Pilvin, Chairman of the Board ,
  • Daniel Choplet, Director, 

We would prefer for members of staff to raise concerns internally in the first instance. However, there may be instances where a member of staff might prefer to raise their concerns outside of the organisation. In that case, they can contact

  • the NSPCC whistleblowing line on 0800 028 0285

Our complete Whistleblowing Policy is available at

Appendix B

Definitions and Indicators of Abuse

The table below outlines the main categories of abuse as defined by the Department of Health ‘Working Together to Safeguard Children’ document 2018. (Full definitions can be found in this document). All staff should be aware that the possible indicators are not definitive and that some children may present these behaviours for reasons other than abuse.


Type of Abuse

Possible Indicators


The persistent failure to meet a child’s basic physical and/or psychological needs, likely to result in the serious impairment of the child’s health or development. Neglect may occur during pregnancy as a result of maternal substance abuse. Once a child is born, neglect may involve a parent or carer failing to:

       provide adequate food, clothing and shelter (including exclusion from home or abandonment);

       protect a child from physical and emotional harm or danger;

       ensure adequate supervision (including the use of inadequate care-givers); or

       ensure access to appropriate medical care or treatment.

It may also include neglect of, or unresponsiveness to, a child’s basic emotional needs.


Signs that may indicate a child is living in a neglectful situation:

       excessive hunger

       poor personal hygiene

       frequent tiredness

       inadequate clothing

       frequent lateness or non-attendance at school

       untreated medical problems

       not brought

       poor relationships with peers

       compulsive stealing and scavenging

       rocking, hair twisting and thumb sucking

       running away

       loss of weight or being constantly underweight (the same applies to weight gain, or being excessively overweight

       low self esteem

       poor dental hygiene

Physical Abuse

May involve hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating or otherwise causing physical harm to a child. Physical harm may also be caused when a parent or carer fabricates the symptoms of, or deliberately induces illness in a child.


Signs that may indicate physical abuse:

       physical signs that do not tally with the given account of occurrence

       conflicting or unrealistic explanations of causer

       repeated injuries

       delay in reporting or seeking medical advice

Sexual Abuse

Involves forcing or enticing a child or young person to take part in sexual activities, not necessarily involving a high level of violence, whether or not, the child is aware of what is happening.

The activities may involve physical contact, including assault by penetration (for example, rape or oral sex) or non-penetrative acts such as masturbation, kissing, rubbing and touching outside of clothing.

They may also include non-contact activities, such as involving children in looking at, or in the production of, sexual images, watching sexual activities, encouraging children to behave in sexually inappropriate ways, or grooming a child in preparation for abuse (including via the internet).

Sexual abuse is not solely perpetrated by adult males. Women can also commit acts of sexual abuse, as can other children.


Signs that may indicate sexual abuse –  

       changes in behaviour

       changes in language

       changes in social interaction

       changes to physical wellbeing

Most importantly: there may be no signs at all

Emotional Abuse

The persistent emotional maltreatment of a child such as to cause severe and persistent adverse effects on the child’s emotional development.

It may involve conveying to a child that they are worthless or unloved, inadequate, or valued only insofar as they meet the needs of another person. It may include not giving the child opportunities to express their views, deliberately silencing them or ‘making fun’ of what they say or how they communicate.

It may feature age or developmentally inappropriate expectations being imposed on children. These may include interactions that are beyond a child’s developmental capability, as well as overprotection and limitation of exploration and learning, or preventing the child participating in normal social interaction

It may involve seeing or hearing the ill-treatment of another. It may involve serious bullying (including cyber bullying), causing children frequently to feel frightened or in danger, or the exploitation or corruption of children.

Some level of emotional abuse is involved in all types of maltreatment of a child, though it may occur alone.


Signs that may indicate emotional abuse:

       lack of self-confidence/esteem

       sudden speech disorders

       self-harming (including eating disorders)

       drug, alcohol, solvent abuse

       lack of empathy (including cruelty to animals)

       concerning interactions between parent/carer and the child (e.g. excessive criticism of the child or a lack of boundaries)


Child Sexual Exploitation (CSE)

Child sexual exploitation is a form of child sexual abuse. It occurs where an individual or group takes advantage of an imbalance of power to coerce, manipulate or deceive a child or young person under the age of 18 into sexual activity (a) in exchange for something the victim needs or wants, and/or (b) for the financial advantage or increased status of the perpetrator or facilitator.

The victim may have been sexually exploited even if the sexual activity appears consensual. Child sexual exploitation does not always involve physical contact; it can also occur through the use of technology.


Signs that may indicate CSE:

       Going missing from school/home/care placement

       Associating with older people/adults

       Isolation from family/friends/peer group

       Physical symptoms including bruising/STI’s

       Substance misuse

       Mental health

       Unexplained possessions, goods and/or money

The indicators can be spotted when speaking to the young person themselves or family/friends

If a child or young person has made a disclosure regarding sexual exploitation, or if you think a child may be at risk of being sexually exploited please contact the Kingfisher Team on 01865 309196. Out of hours calls will divert to Thames Valley Police Referral Centre.

Other type of abuse you should be aware of

Child Exploitation

Child exploitation describes how gangs from large urban areas supply drugs to suburban and rural locations, using vulnerable children and young people to courier drugs and money.

Typically, gangs use mobile phone lines to facilitate drug orders and supply to users. They also use local property as a base; these often belong to a vulnerable adult and are obtained through force or coercion (this exploitation is sometimes referred to as ‘cuckooing’).

It also finds that the age of those involved is getting younger, with children as young as 12 being targeted. Gangs ‘recruit’ through deception, intimidation, violence, debt bondage and/or grooming into drug use and/or child sexual exploitation.

While there has been an increased awareness of the use of children and young people in county line markets, more needs to be done as it cuts across a number of issues such as drug dealing, violence, gangs, child sexual exploitation, safeguarding, modern slavery and missing persons.

Signs that may indicate drug/criminal exploitation are similar to CSE, as follows

  • Going missing from school/home/care placement
  • Associating with older people/adults
  • Isolation from family/friends/peer group
  • Physical symptoms including bruising
  • Substance misuse
  • Mental health
  • Unexplained possessions, goods and/or money

Domestic Abuse

Defined as, “any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members regardless of gender or sexuality. This can encompass but is not limited to the following types of abuse: psychological, physical, sexual, financial or emotional”. 

Forced marriage

A forced marriage (FM) is a marriage conducted without the valid consent of one or both parties and where duress is a factor. Forced marriage is now a specific offence under Section 121 of the Anti-Social Behaviour, Crime and Policing Act 2014. 

FM is very different to an arranged marriage where both parties give consent.

Modern Slavery and Human Trafficking

Modern slavery can take many forms including the trafficking or people, forced labour, servitude and slavery. Victims can include adults and children and come from all walks of life and backgrounds. A quarter of all victims are children. 

The Modern Slavery Act 2015 places a duty on specified public authorities to report details of suspected cases of modern slavery to the National Crime Agency. 

Indicators of Modern Slavery can include

  • Lack of access to legal documents (e.g. passports)
  • Appearance (malnourished, unkempt, etc)
  • Untreated or unexplained injuries
  • Attitude (withdrawn, frightened, unable to speak for themselves)
  • Indebtedness or in a situation of dependence
  • Frequent changes of location or restrictions on movement

Female Genital Mutilation

Female genital mutilation (FGM), sometimes referred to as female circumcision, refers to procedures that intentionally alter or cause injury to the female genital organs for non-medical reasons. The practice is illegal in the UK. 

There are no health benefits to FGM, it is carried out for cultural and social reasons within families and communities. The procedure is traditionally carried out by an older woman with no medical training. Anaesthetics and antiseptic treatment are not generally used, and the practice is usually carried out using basic tools such as knives, scissors, scalpels, pieces of glass and razor blades. 

The Oxford Rose Clinic is a specialised clinic run at the John Radcliffe Hospital to address the health and safeguarding issues associated with FGM. Women should be referred to this clinic by emailing or calling 01865 222969.

Healthcare professionals have a duty to safeguard any children who may be at risk of FGM. Information about how to identify children at risk of FGM, including a screening tool and pathways are available on the Oxfordshire Safeguarding Children Board website.


Deliberate self-harm is intentional self-poisoning or injury, irrespective of the apparent purpose of the act, ( Self-harm is an expression of personal distress, not an illness. 

Self-harm can involve

  • cutting, burning, biting
  • head banging and hitting
  • picking and scratching
  • pulling our hair
  • overdosing and self-poisoning
  • substance misuse
  • taking personal risk
  • self-neglect
  • disordered eating

Indicators of self-harm may include

  • changing in eating/sleeping habits
  • changes in activity and mood
  • increased isolation from friends and family
  • talking about self-harming or suicide
  • expressing feelings of failure, uselessness or loss of hope
  • giving away possessions
  • becoming socially withdrawn
  • lowering of academic grades
  • abusing drugs or alcohol


Bullying is not always easy to recognise as it can take a number of forms. A child may encounter bullying attacks that are

  • physical: pushing, kicking, hitting, pinching and other forms of violence or threats
  • verbal: name-calling, sarcasm, spreading rumours, persistent teasing
  • emotional: excluding (sending to Coventry), tormenting, ridiculing, humiliating

Persistent bullying can result in depression, low self-esteem, shyness, poor academic achievement, isolation, threatened or attempted suicide

Indicators a child is being bullied can be

  • coming home with cuts and bruises
  • torn clothes 
  • asking for stolen possessions to be replaced 
  • falling out with previously good friends 
  • being moody and bad tempered
  • wanting to avoid leaving their home
  • aggression with younger brothers and sisters 
  • doing less well at school
  • sleep problems 
  • anxiety
  • becoming quiet and withdrawn 

Peer on Peer Abuse

Peer-on-peer abuse is any form of physical, sexual, emotional and financial abuse, and coercive control, exercised between children and within children’s relationships (both intimate and non-intimate). 

Peer-on-peer abuse can take various forms, including serious bullying (including cyber-bullying), relationship abuse, domestic violence, child sexual exploitation, youth and serious youth violence, harmful sexual behaviour, and/or gender-based violence.

Prevent – Extremism 

The Counter-Terrorism and Security Act 2015 places a safeguarding duty on settings to have “due regard to the need to prevent people from being drawn into terrorism”. 

Settings subject to the Prevent Duty will be expected to demonstrate activity in the following areas

  • assessing the risk of children being drawn into terrorism
  • demonstrate that they are protecting children and young people from being drawn into terrorism by having robust safeguarding policies.
  • ensure that their safeguarding arrangements take into account the policies and procedures of the Local Safeguarding Children Board.
  • make sure that staff have training that gives them the knowledge and confidence to identify children at risk of being drawn into terrorism, and to challenge extremist ideas which can be used to legitimise terrorism
  • ensure children are safe from terrorist and extremist material when accessing the internet in the setting
  • Preventing vulnerable adults and children from being drawn into extremism is a safeguarding concern. It is essential that frontline staff are able to spot the signs and make a safeguarding referral.

Indicators may include 

  • Withdrawing from usual activities
  • Accessing extremist literature/websites
  • Expressing ‘us and them’ thinking
  • Expressing feelings of anger, grievance or injustice

To report concerns about child radicalisation 

Make safe – If emergency services are required – call 999. Take reasonable steps to ensure that there is no immediate danger.

To refer concern identified by member of the public or professional, call MASH on 0345 050 7666

Appendix C

Summary of contact details

EM Normandie UK Safeguarding Lead : Dr. Miriam Schmidkonz, Tel  01865 681 408

EM Normandie Deputy Safeguarding Leads : Birgit Muller, Tel 01865 681 412
Emma Pruszewicz, Tel 01865 681 410

Immediate concerns about a child

For example: 

  • Allegations/concerns that the child has been sexually/physically abused 
  • Concerns that the child is suffering from severe neglect or other severe health risks 
  • Concern that a child is living in or will be returned to a situation that may place him/her at immediate risk 
  • The child is frightened to return home 
  • The child has been abandoned or parent is absent 

You should call the Multi-Agency Safeguarding Hub (MASH) immediately Tel: 0345 050 7666 or out of office hours 0800 833 408

Non immediate concerns about a child

Please call the Locality and Community Support Service (LCSS) Central : 0345 241 2705

To report an allegation a person in a position of trust

Please refer to and follow EMN internal processes in the first instance.  If this is not possible or not appropriate,

please contact the Oxfordshire Local Authority Designated Officer (LADO) on 01865 810603 or email:

The LADO should be made aware of all cases in which it is alleged that a person who works with children has:

  • behaved in a way that has harmed a child, or may have harmed a child;
  • possibly committed a criminal offence against or related to a child; or
  • behaved towards a child or children in a way that indicates s/he is unsuitable to work with children

Oxford City Assessment Team – Tel: 01865 323048

Emergency Out of Hours – Tel: 0800 833408 (After 5pm Mon-Thurs and 4pm Friday)

To report an allegation of child sexual exploitation

Please contact the Kingfisher Team on 01865 309196

Out of hours calls will divert to Thames Valley Police Referral Centre.

To report an allegation of radicalisation or extremism

Call 999 if there is any immediate danger – make safe if possible

In non-emergency situations, please contact MASH on 0345 050 7666